Terms & Conditions
Order and Payment
- Please refer to Ordering, Payment and Shipping Information (link) for ordering methods.
- We might refund or reject the order if the product is out of stock, we allow cancelling or changing of products if the goods are not yet delivered. If the goods are already shipped out, we are not able to make a refund or exchange of products.
- Customers can bring back the products for exchange or refund if the packaging is un-open within 7 days upon receiving the product.
- We do not do cash on delivery unless agreed by company, third party delivery companies will not receive on behalf for any cash value unless agreed by the company.
- We will be responsible for return or refund if due to our mistake, and cover the shipping fees if any.
Shipping & delivery
- Please refer to Ordering, Payment and Shipping Information (link) for shipping and delivery.
- All local order – The delivery time and date is just an estimate, as the delivery is done by Third Party Courier Company, we are not able to provide the exact date and time when the parcel will be delivered. Orders with tracking, we will provide the details to customers or customers can request the information from us.
- All orders overseas – It may be subjected to additional shipping and handling charges. We will check the estimated shipping fees and notify the customer before the delivery. Therefore, our system does not accept overseas orders. Overseas customers need to write in to us to make enquiries.
- We will make try our best to get your package delivered as soon as possible during working hours. If you have urgent enquiries during our non office hours, please WhatsApp 65-94767133.
- Prices shown on our website are in Singapore dollars (SGD). For Overseas orders we accept SGD currency only.
- We will process your order within 1-3 working days. If the product(s) you ordered are not available, we will notify you immediately. You can choose an alternative, wait until your product(s) becomes available or cancel your order.
- Please note that colors of products on the website may appear slightly different from the actual product. Our tea products maybe not be sourced from only one country, if you are particular about the country of origin, you might check with our directly before ordering. We try to update the country of origin from time to time.
- We also might change the product packaging material if our current one is out of stock.
- We sell our products at different platforms, such as e-commerce, bazaar, private party and our website, the discounts given maybe different in different platforms. Customer can purchase at their own preferable channel, however when the price is closed duel it will consider as final. Customer cannot come to claim for the losses for the different.
Refund and Return
- We accept return and refund as long as both parties are agreed. We will be responsible for any shipping fees incurred if it is due to our negligence or mistake. We do not accept returns if the product is more than 7 days since the received period. All returned packets must be un-opened, any opened packet will not be accepted for return and refund.
- A full refund will be issued within 3 working days.
- Wholesale for Local and Oversea Customers
- Please refer to Wholesaler (link) for ordering methods.
- All prices quoted are solely product prices. Customer need to bear all shipping and handling cost if any.
- Our shipping fees are powered by Easyship system, we do not earn any profit from the shipping fees. Every time the shipping cost was generated by the system, it will be made transparent to the customer.
- We try to ship as soon as possible upon receiving the payment, and arrange carrier as soon as possible during our office hour. We are not able to control the duration of delivery time because it was done by third party shipping company.
- We encourage customer to buy the Insurance at their own cost as we do not responsible for the lost parcel or confiscate by the custom at customer’s country.
We value your privacy and all personal information we collect is used only for the purposes of processing your orders and emailing you news about our latest creations and project developments. We respect your privacy and uphold your personal information confidentially. We never sell, rent or exchange our customers’ details.
Governing Law and Jurisdiction
These terms and conditions shall be construed in accordance with the applicable laws of Singapore. Both the Customer and Herbal Sense irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.