Terms & Conditions

1. Terms and Conditions for Ordering and Shipping

Payment

For your convenience we offer Online payment via Pay Pal and credit cards accepted by PayPal. Bank Transfer and Cheque Payment. For Overseas customers, we accept Telex Transfer (T/T payment). Please refer to how to order.

Pricing

Prices shown on this site are in Singapore dollar (SGD) and are subject to change without notice.

Product availability

We will process your order within 1 -2 working days. If the product(s) you ordered are not available, we will notify you immediately. You can choose an alternative, wait until your product(s) becomes available or cancel your order.

Product variations

Please note that colors on the website may appear to be slightly different to the actual product.

Shipping & delivery

All orders overseas are subject to shipping and handling charges.

We will make every effort to get your package delivered as soon as possible. Should there be any delay, you will be advised please ensure your contact details are on your order form.

Privacy policy

We value your privacy and all personal information we collect is used only for the purposes of processing your orders and emailing you news about our latest creations and project developments. We respect your privacy and hold your personal information confidentially. We will never sell, rent or exchange our customers details.

2. Wholesale for Local and Oversea Customers & Others:

Minimum quantity

To qualify as wholesale you order must meet the following requirements:
– A minimum order value of SGD500.00 or 25 units per product or 3 kg of combination of herbs, spices or teas.

Sample request

Samples and shipping costs will be invoiced at our retail rate.
The price difference if any will be credited upon placing a wholesale order.

Special order

Special orders can be submitted. A quotation will be issued for special order.

Pricing

All prices are in Singapore dollar (SGD) and are subject to change without notice. Our wholesale prices are quoted on the base of quantity discount.

Order confirmation

Once the products are identified, prices and delivery dates will be confirmed.

Payment methods

Wholesale customers will purchase on a Pro-forma basis. The order will only be processed and forwarded once 100% of payment is received.

Shipping

Shipping and handling charges are based on the total weight of your order for oversea customers.

Please note that our free shipping only appliesto local customers for order more than SGD 20.00 via normal Singpost (non-registered mail). We encourage customer to use registered mail, as we will not be held responsible for the lost mail.

Delivery terms

Prices quoted are usually FOB. While ordering, please specify the nearest airport and any special document that you would require. We provide the following documents: Invoice, packing list.

Delivery time

Most items of our collection are in stock. These can be delivered within a short time. If the ordered items are not in stock delivery time will usually be within one month. Sample requests are sent as soon as possible.

Insurance

Insurance, only for overseas customers, if required, is to be arranged by the buyer.

Product variations

Please note that colors on the website may appear to be slightly different to the actual product.

Privacy policy

We value your privacy and all personal information we collect is used only for the purposes of processing your orders and emailing you news about our latest creations and project developments. We respect your privacy and hold your personal information confidentially. We will never sell, rent or exchange our customers details.